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Home :: Returns Policy

Returns Policy

Under the distance selling regulations in the UK you have up to 7 days from the receipt of goods to cancel your order, items which are to be returned under these regulations must be unused and in resaleable condition as a new item, any damage to the box or resale packaging (not the postal packaging) will result in either a refusal of the return or a re-stocking charge out our discretion

This policy does not apply to customised or modified goods or goods which were "special order" items, that is items we obtain on your behalf that we do not normally carry as stock

You must contact us through the website's built in RMA system within 7 days of receipt of your order, the RMA system can be found by logging in to your account and viewing the order there, once there you can creat a "Return Merchandise Authority" (RMA) request

 

Goods or orders returned outside of this policy will be processed at our discretion and charges to cover the costs of retruning items to you may be levied

Outside of the distance selling regulations

At Tecnic we test all items wherever possible, cameras, OSD's etc are plugged into our own rigs here before we dispatch to make certain that what you receive is a fully working item, remember this is a technical diy hobby and requires you to seek out the knowledge required to not only fly the aircraft but to also properly build and maintain it and the equipment

The number one cause of customer problems is WRONG VOLTAGE !, whether that's an ImmersionRC that only puts out 5v for a camera that needs 12v or a 12v camera wired into a system that you're running on a 14.8v LiPo battery (that second one will kill the camera)

Make sure that you know what you are doing !

If however you have a genuine problem with an item from us on receipt then please contact us and we'll do all we can to help